Frequently Asked Questions.

What are your products intended for?

All products sold by PrettyLabs™ Research are supplied exclusively for laboratory and scientific research purposes. Products are not intended for human consumption, veterinary use, or therapeutic applications and are not intended to diagnose, treat, cure, or prevent any disease.

Who can purchase from PrettyLabs Research?

You must be 21 or older to purchase. By completing a purchase you confirm you are a qualified researcher or affiliated with a licensed research entity, and that you will not resell or redistribute products for any purpose. We reserve the right to refuse service to any party at any time.

Are your products tested for purity?

Yes. Products undergo independent third-party laboratory testing by ILS Laboratory, Janoshik, and Freedom Diagnostics to verify compound identity and purity parameters. Certificates of Analysis are batch-specific and available in our Verification Vault.

Where can I find Certificates of Analysis (COAs)?

All COAs are accessible through our Verification Vault — searchable by batch ID, compound name, strength, or date. Documentation is lot-specific and updated with every new batch.

Can you provide dosing or usage guidance?

No. PrettyLabs Research does not provide guidance on dosing, administration, or application of any product. All products are supplied strictly for laboratory research. Any request for usage advice will not be fulfilled.

Why are products labeled “For Research Use Only”?

This designation ensures compliance with research-only standards and clearly communicates that products are not intended for human or veterinary use. This labeling is required and non-negotiable — it is not a loophole or suggestion.

Can I resell or redistribute products I purchase?

No. Resale or redistribution of any product purchased from PrettyLabs Research is strictly prohibited and a violation of our Terms of Service. Accounts found reselling products will be permanently terminated.

How should products be stored?

Storage recommendations are provided on individual product pages. Researchers should follow appropriate laboratory storage and safety protocols as outlined by their institution.

How long does shipping take?

Orders placed before 1 PM EST, Monday–Friday, ship the same business day, and most arrive in 2–3 business days. You can follow your order anytime at Track Your Order.

What if my package is lost or doesn’t arrive?

Lost or delayed packages are covered when you add Shipping Protection at checkout. If a protected package is confirmed lost, stolen or damaged, or has not arrived within 14 business days of the ship date, we will reship your order. Contact us at support@prettylabsresearch.com with your order number. Claims must be submitted within 30 days of the ship date.

What if I entered the wrong shipping address?

Please contact us immediately after placing your order if you notice an address error. Once an order has shipped we cannot redirect it. If a package is returned due to an incorrect address, reshipping costs are the responsibility of the customer.

Can I modify or cancel an order after placing it?

Once an order has been processed or shipped, modifications or cancellations may not be possible. Contact us as soon as possible at support@prettylabsresearch.com and we will do our best to assist.

Do you ship internationally?

International shipping availability may vary. It is the purchaser’s sole responsibility to ensure compliance with all applicable import regulations, customs laws, and local restrictions in their jurisdiction. PrettyLabs Research is not responsible for packages held, seized, or delayed by customs.

Do you offer refunds or returns?

Due to the nature of laboratory research materials, all sales are final. We do not accept returns once an order has been processed. See our full Refund & Shipping Policy for details on exceptions for damaged or incorrect items.

My order arrived damaged or incorrect — what do I do?

Please inspect your order upon receipt and contact us within 48 hours of delivery with photos and your order number. We will evaluate and work to make it right where applicable. Claims submitted after 48 hours may not be eligible for resolution.

How do I contact PrettyLabs Research?

For order, documentation, or compliance inquiries: support@prettylabsresearch.com. Our team responds within one business day.

How do I access my account and order history?

Log in to your account through our secure portal. All order history, tracking information, and COA downloads are available from your account dashboard.

Are your products legal to purchase?

Products are sold for laboratory research purposes only. It is the sole responsibility of the purchaser to ensure compliance with all applicable local, state, federal, and international regulations before purchasing. PrettyLabs Research makes no representations regarding the legality of products in any specific jurisdiction.

Can you be held liable for how I use the products?

No. By purchasing from PrettyLabs Research you agree that products are for research use only and accept full responsibility for ensuring your use complies with all applicable laws and regulations. PrettyLabs Research is not liable for any misuse, personal harm, or legal consequences arising from use outside of laboratory research.

Do you make medical or health claims about your products?

No. PrettyLabs Research does not make efficacy claims, health claims, or therapeutic representations about any product. All products are research materials only. Statements on this website have not been evaluated by the Food and Drug Administration.

What happens if I violate your Terms of Service?

Violations — including misuse of products, reselling, providing false information, or chargebacks — may result in immediate account termination, refusal of future orders, and potential legal action. We take compliance seriously and reserve the right to refuse service to any party at any time.