Refund & Shipping Policy
Please review our policies carefully before placing an order. By purchasing from PrettyLabs™ Research, you agree to the terms below.
Refunds
Due to the nature of laboratory research materials, all sales are final. We do not offer refunds or returns once an order has been processed.
Damages and Issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right where applicable.
You may contact us regarding damages or concerns at: support@prettylabsresearch.com
Where We Ship
We ship only to addresses within the United States, including U.S. territories. We do not ship internationally.
We are unable to ship to package-forwarding, reshipping, freight or courier addresses, or to any address used to send packages outside the United States. Orders must be placed by, and delivered to, a buyer located in the United States.
Orders that do not meet these requirements will be canceled and refunded, and they cannot be shipped as an exception.
Processing & Delivery
Orders placed before 1 PM EST Monday to Thursday, or 12 PM EST on Friday, ship the same business day. Orders placed after the cutoff, on weekends or on holidays ship the next business day. Most orders arrive in 2–3 business days.
Tracking information will be provided once your order has been dispatched. Please ensure your shipping information is correct at checkout, as we are not responsible for delivery delays due to incorrect address information.
Orders of $250 or more ship with signature required. If no one is available to sign, UPS will leave a notice and attempt delivery again.
Shipping Protection
Add Shipping Protection (3% of your order) at checkout, and if your package is confirmed lost, stolen or damaged in transit, or has not arrived after 14 business days from the ship date, we will reship your order.
To start a claim, email support@prettylabsresearch.com with your order number and tracking details within 30 days of the original ship date.
Orders without Shipping Protection: once your package leaves our facility, we are not responsible for packages that are lost, stolen, damaged or delayed by the carrier. We will gladly help you file a claim with the carrier.
Incorrect Address
If a package is returned to us due to an incorrect address provided at checkout, the customer is responsible for reshipping costs. We will contact you to arrange reshipment once the package is received back at our facility.
Manual Payments
Manual payments (CashApp or Venmo) must be sent within 30 minutes with ONLY your order number in the memo. Payments with anything else in the memo will be refunded, the order cancelled, and the account banned. Unpaid orders are cancelled and items return to stock.
Contact Us First
If there is ever a problem with your order, please contact support@prettylabsresearch.com first. By placing an order you agree to give our team the chance to resolve it before disputing a payment with your bank or payment provider.
All products sold by PrettyLabs™ Research are supplied strictly for laboratory research use only.
Not intended for human or animal consumption.
Not intended to diagnose, treat, cure, or prevent any disease.
Must be 21 or older to purchase.